Refund policy

At MARLETTA SILK, your satisfaction is our priority. If you are not completely satisfied with your purchase, you may request a return in accordance with the policy below.

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at marlettasilk@gmail.com. Please note that returns will need to be sent to the following address: 

MARLETTA SILK
Geo Milev 127
Sofia 1113
Bulgaria 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

If you have any questions regarding returns or refunds, please contact us at:

marlettasilk@gmail.com

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

For hygiene reasons, silk pillowcases, sleep masks and other personal-use products cannot be returned or exchanged if they have been used, washed or show signs of use.

Unfortunately, we cannot accept returns on sale items or gift cards.

 

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

European Union 14 day cooling off period

 
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification.

Returned items must:

• Be unused and unwashed.
• Be in their original condition.
• Include the original luxury gift box, dust bag and all accessories.
• Be returned in the original protective packaging.

You’ll also need the receipt or proof of purchase.

 

Refunds

Once your return has been received and inspected, we will notify you of the approval or rejection of your refund.

If approved, your refund will be issued to the original payment method within 5–10 business days.