Terms of service

Welcome to MARLETTA SILK

These Terms of Service govern your use of the MARLETTA SILK online store and apply to all purchases made through our website.

By accessing our website or placing an order, you agree to be bound by these Terms of Service.

Products

We strive to present our products as accurately as possible. However, slight variations in colour may occur depending on your device or screen settings.

All products are subject to availability.

Pricing

All prices displayed on our website are in Euro (€) and include all applicable taxes where required by law.

We reserve the right to change prices at any time without prior notice.

Prices, discounts and promotions are subject to change without notice. The price charged for a product or service will be the price in effect at the time the order is placed and will be set out in your order confirmation email. Unless otherwise expressly stated, posted prices do not include taxes, shipping, handling, customs or import charges.
Prices posted in our online stores may be different from prices offered in physical stores or in online or other stores operated by third parties. We may offer, from time to time, promotions on the Services that may affect pricing and that are governed by terms and conditions separate from these Terms. If there is a conflict between the terms for a promotion and these Terms, the promotion terms will govern.
You agree to provide current, complete and accurate purchase, payment and account information for all purchases made at our stores. You agree to promptly update your account and other information, including your email address, credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

Orders

After placing an order, you will receive an order confirmation by email.

MARLETTA SILK reserves the right to refuse or cancel an order in cases including, but not limited to:

suspected fraud;
pricing or technical errors;
product unavailability;
payment authorization failure.

Payments

We accept secure online payments through the payment methods available at checkout.

Your payment information is processed securely by our payment providers. MARLETTA SILK does not store your payment card details.

Shipping

Orders are processed within 1–2 business days.

Estimated delivery times:

Bulgaria: 1–3 business days
European Union: 3–7 business days
International destinations: 5–12 business days

Shipping times are estimates and may vary due to circumstances beyond our control.

Returns and Refunds

Returns and refunds are governed by our Return & Refund Policy.

For hygiene reasons, used silk pillowcases and other personal-use silk accessories cannot be returned.

Intellectual Property

All content on this website, including photographs, graphics, product descriptions, logos, trademarks and designs, is the exclusive property of MARLETTA SILK and may not be copied, reproduced or used without prior written permission.

Limitation of Liability

MARLETTA SILK shall not be liable for indirect, incidental or consequential damages arising from the use of our website or products, except where liability cannot be excluded under applicable law.